Legal
Last updated 22 October 2026
This page explains what personal information Northgate Building Limited collects when you get in touch through this website, what we do with it, and the choices you have.
Northgate Building Limited is a family-run building company at 32 Northgate Avenue, Bury St Edmunds, Suffolk, IP32 6AZ. We are responsible for the personal information you send us through this website. You can reach us on 01284 752935, on WhatsApp on 07456 067306, or by email at erickeymer@aol.com.
When you fill in our enquiry form, or the register interest form on a property page, we receive your name, your email address and, if you give them, your phone number, the town or postcode of the job, the services you ticked and your message. If you call, text, email or WhatsApp us, we receive whatever you choose to send, such as photos or drawings of the job. We do not ask for any sensitive information and do not need it.
We use your details to reply to your enquiry, arrange a site visit, prepare a quote and, if you go ahead, plan and carry out the work. For homes we are selling, we use them to arrange viewings and answer your questions about that property. We do not send marketing emails, and we never sell or rent your information to anyone.
Our legal basis is that you have asked us to get in touch, so handling your details is a necessary step before entering into a contract with you. Once a job is agreed, we keep the records we need to carry out that contract and to meet our legal and tax obligations.
Form submissions are stored by Webflow, Inc., the company that hosts this website, and are sent on to our email inbox. Webflow may process data outside the UK, under the safeguards the law requires for international transfers. If your job needs it, we share only the relevant details with the people working on your project, such as your architect, a structural engineer or building control. If you message us on WhatsApp, WhatsApp's own privacy policy also applies to that conversation.
If an enquiry does not turn into a job, we delete your details within 12 months. If we carry out work for you, we keep the records connected with it for 6 years after the job is finished, which is how long we need them for tax purposes and to stand behind our workmanship guarantee.
Only the people at Northgate who need your information can see it, and we take reasonable steps to protect it from loss or misuse. Details of the small number of cookies this website uses are in our cookie policy.
You can ask for a copy of the personal information we hold about you, ask us to correct it or delete it, object to how we use it, or ask us to limit what we do with it. Get in touch using the details above and we will reply within 1 month.
If you are unhappy with how we have handled your information, please tell us first and we will do our best to put it right. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office, at ico.org.uk or on 0303 123 1113.